Giving Great Customer Service-Scentsy Style

This past week I was able to attend a meeting where our Super Star Director Angie Williams spoke. She had some very good ideas that I would like to share with  everyone. One of the biggest (and yet, simplest) things that she does to build and hold her customers is how she fills out her order forms. She shows every dime of savings on paper. For example: A Scentsy System is $40.00 with a $5.00 savings. We know that and tell others but Angie puts it down as $45.00 and then subtracts the 5 off (immediately showing the 5 dollar savings). Every item that is discounted she shows on paper, bringing everything down to the bottom. Depending on the items ordered, it can add up to quite a bit of savings. When items are totaled-she then adds the 10% shipping-then takes it back off but showing the savings again. Think about it-the customer would be saving $9.50 on just one system. Yes, it is more writing on our part but are we not in the customer building business? Think about this: We are building our businesses in an area where Scentsy is just now becoming known. Angie sells in the heart of Utah, where there are more consultants than any other state and less people. Everyone has a Scentsy consultant!!! She has learned to keep her repeat customers happy while gaining new ones and building her team. I thought it was a great idea and wanted to share with you all.

Total Sales For April

   Thanks to all of you our team sales for April came to $13,993.18.
Woo-hoo!!!

Welcome New Consultants

1. Rita Du Bray (Sponsor - Meredith Brewer)
2. Martha Steele (Sponsor - Maxie Mosser)
3. Christina Mozer (Sponsor - Cindy Rhoden)
4. Susan Little (Sponsor - Cindy Rhoden)
5. Crestienne Gamblin (Sponsor - Christy Sepeda)

DO THE NUMBERS!!!

                             April-2010

1. Teresa Surrency - $2,788.20
2. Sabrina Townsend - $2,152.99
3. Maxie Mosser - $1,579.61
4. Christy Sepeda - $1,353.11
5. Cheryl Hindman - $1,259.70

                                 

Mother's Day Is Coming!!!

Mother's Day is just around the corner!!! This is a great opportunity for us to make sales. People are always looking for something different , convenient and affordable. Last year , I had very good sales for Mother's Day-in fact, as it got closer to the day , I had trouble getting certain items in-like GRAPEVINE!!! I had 5 and needed 11! If you can afford to do it, I would suggest that you order up and keep a few items on hand. Promote this holiday  on your website, at your parties and just talking to people in general. Whether it is a mother, wife, sister or daughter - everyone loves SCENTSY!!!!

Do the numbers!!!!!

                                   March Top Sales

1. Gregory Edmondson - $2,920.50
2. Teresa James - $1,334.80
3. Lorinda Gray - $1,046.25
4. Maxie Mosser - $889.60
5. Maria White - $725.75                        New Recruits - 10!!!!

Do the numbers!!!!!

  February Top Sales

1. Meredith Brewer - $1,471.35
2. Nannette Fleming - $1,398.28
3. Maxie Mosser - $1,044.12
4. Teresa James - 791.36
5. Sabrina Townsend -$728.28                               New Recruits - 2